Terms and Conditions

One-Year Limited Warranty

STUDIO ENDO warrants to the original purchaser that products are free of defects in workmanship and materials. This warranty applies until one year from the delivery date, for residential use only, within the United States of America. With the exceptions and on the conditions stated below, should any fixture fail, STUDIO ENDO will repair or replace it with the same or a similar product, at STUDIO ENDO’s sole discretion, free of charge. This warranty does not apply to regular wear and tear or natural weathering of finishes or other cosmetic changes, nor to damage caused by accident, improper care or misuse, natural disasters or other natural weather occurrences, improper installation, alteration, or abuse. This warranty excludes parts not manufactured by STUDIO ENDO, which are covered by their manufacturers’ own warranties. These parts may include drivers or other components.

If the purchaser discovers within this warranty period a failure of the product or a defect in material or workmanship, the purchaser must promptly notify STUDIO ENDO in writing via email. Within a reasonable period of time after notification, STUDIO ENDO will correct any failure of the product to conform to specifications or any defect in material or workmanship, with either new or used replacement parts. Repair, including parts and labor, will be performed at STUDIO ENDO’s expense. STUDIO ENDO reserves the right to determine the most appropriate manner to fulfill this warranty, in its sole discretion. If, once STUDIO ENDO has received the returned product, the product is deemed by STUDIO ENDO to fall under warranty, all shipping, handling, and insurance costs accrued during the warranty claim process will be refunded to the purchaser.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the warranty information stated here may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Returns / Exchanges

If the purchaser wishes to return a product, they must notify STUDIO ENDO within 7 days of receiving the item. STUDIO ENDO will then provide return authorization and an RGA number, along with a shipping label, within a reasonable period of time. The purchaser must return the product to STUDIO ENDO, in the original packaging, so as to be received within 14 calendar days of receiving the RGA number.

The purchaser is liable for any damaged or lost products incurred through return shipment until the product is accepted back to STUDIO ENDO. If STUDIO ENDO accepts a return, the purchaser will receive a credit in the amount paid for the product, not including delivery fees, less a 25% restocking fee.

Returns are not accepted for custom finishes or one-of-a-kind designs.

Cancellations

Cancellations must be made within 48 hours of confirmation of order. No cancellations will be accepted on rush orders. Once we have begun production on an order, cancellation is not possible.

Cancellations are not accepted for custom orders.